Shipping policy

At Le Voile Americas LLC, we are dedicated to providing our customers with a seamless shopping experience. This Shipping Policy outlines the
shipping options and procedures that ensure your order reaches you quickly and securely. By using our services, you agree to this Shipping Policy.

Shipping Destinations:

Le Voile Americas LLC ships to customers in the United States and select international
locations. For a full list of countries we ship to, please refer to the country drop-down menu during the checkout process. We reserve the right to limit or restrict shipping to certain countries or regions as
necessary.

Shipping Methods and Costs:

To provide our customers with flexibility, Le Voile Americas LLC offers several shipping methods:

1. Standard Shipping: Estimated delivery within 5-7 business days.
Shipping cost is calculated at checkout based on package weight and destination.

2. Expedited Shipping: Estimated
delivery within 2-3 business days. Shipping cost is calculated at
checkout based on package weight and destination.

3. International Shipping: Delivery times and costs vary by destination. Shipping cost is calculated at checkout based on package weight and destination.

Free Shipping Promotions:

From time to time, Le Voile Americas LLC may offer free shipping promotions on select
items or order amounts. The terms and conditions of these promotions will be communicated at the time of the promotion.

Processing Time:

Orders are typically processed within 1-2 business days. During peak periods or inclement weather, processing times may be slightly longer. Once your order has been processed, you will receive a confirmation email with tracking information.

Customs, Duties, and Taxes:

For international orders, customers are responsible for any customs fees, duties, and taxes that may be incurred. These charges are not included in the item price or shipping cost and are the responsibility of the
customer. Please check with your country's customs office to determine what these additional costs may be.

Shipping Restrictions:

Certain items may be subject to shipping restrictions due to size, weight, or the nature of the product. In such cases, these restrictions will be clearly indicated on the product page.

Address Accuracy:

Please ensure that the shipping address provided during checkout is accurate and complete. Le Voile Americas LLC is not responsible for any delays or
additional costs resulting from incorrect or incomplete addresses.

Order Tracking:

You will receive a shipping confirmation email with tracking information once your order has been shipped. You can use this information to track
your order's progress.

Changes and Cancellations:

If you need to change or cancel your order, please contact our Customer Support team as soon as possible. We will make every effort to
accommodate your request, but we cannot guarantee changes or
cancellations once an order has been processed.

Lost or Damaged Packages:

In the unlikely event that your package is lost or damaged, please contact
our Customer Support team. We will work with the carrier to resolve the
issue and, if necessary, send a replacement or issue a refund.

If you have any questions or concerns about our Shipping Policy, please contact our Customer Support team at hello@levoileshop.com. We are here to help and ensure your satisfaction with your Le Voile Americas LLC shopping experience.